FAQs

  • Our goal is to establish a long-term caregiving relationship with you or your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We encourage you to participate in the selection process. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.
    If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

  • No, at Just Like Family Home Care, we proudly offer our compassionate assistance to individuals of all ages, attending to a wide range of personal care requirements.

  • Yes, we provide services in any setting our clients call "home" -- that includes independent and assisted living communities.

  • Yes, there is a service contract that stipulates the rate for services, the schedule when the care is provided, clients' rights and cancellation policy.

    Visit Cancellation: We require 48 hours' notice to be given via phone call / voicemail, fax, text message or email.

    All Service Cancellations: To cancel all services, we required 2-week (14 day) notice via phone call / voicemail, fax, text message or email.

  • In most cases, we have a 4-hour minimum to ensure that all of our clients' needs are fully met. Those hours can be weekly or daily hours.

  • Yes! This type of care is typically referred to as "live-in" care, and is available to clients who sleep throughout the night, with needing only occasional assistance during nighttime. It is a very popular option as it allows for a caregiver to be at your home and respond to emergencies, and is the most financially appealing. In cases where uninterrupted nightly rest is not possible, we would split the 24-hour period into two 12-hour shifts or three 8-hour shifts, to ensure that every caregiver tasked with providing you or your loved ones with exceptional care is alert while on duty.

  • Each client is assigned to and works closely with their personal care manager who conducts ongoing assessments to ensure that the services that are provided remain consistent with our clients' personal care needs.

    At minimum, each client will have a supervisory visit from Just Like Family Home Care, LLC administrative staff every 6 months.

  • We are on-call 24/7, and are ready to handle any emergency with utmost efficiency and consideration after regular business hours.

  • We support aging at home to help people live comfortably without the worries of relocating. This decision should involve careful analysis and family discussion.

    Benefits of in-home care include:

    1. More independence.

    2. Personalized care.

    3. Comfort in your own home.

    4. Lower risk of getting sick.

    5. Staying near loved ones.

    6. Access to more services and activities.

Feel free to contact us if you have any questions our team hasn't answered yet.